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  • Do I have to reserve online for Open Play?
    Yes, but only on Tuesday - Thursday. Online reservation is not required for open play for Friday, Saturday, Sunday & Monday; but it is recommended so that you can easily walk in, check-in, and begin to enjoy the facility.
  • Am I allowed to bring food & drinks into the space?
    During open play hours, you are allowed to bring nut-free SNACKS & drink into the facility. Food & Drinks are allowed during parties & events
  • Are the parents & older children allowed in the play area?
    Parent & older siblings (7+) are encouraged to connect with their tots. However, please keep in mind our play equipment has weight & height requirements. Older siblings/friends/family (7+) pays a non-playing admission fee of $5, but if they play they must pay the full tot admission fee. There's board games within our lounge area to keep the older kids occupied. If any older sibling/family/friend (7+), begins to rough play with the smaller kids or our equipment, they will receive two warnings before asking to leave the premises; with no refund or credit for future use.
  • I reserved open play online, but something came up & I am not able to come?
    As a parent ourselves, we understand that certain things come up. If possible, please give us a call or send an email, once you know you will not be to come in. We will be able to issue a credit for future use of open with in 30 days. No notice the same day, will forfeit any credit/refund. Letting us know as soon as possible, helps us make space for any walk in customers/tots. We appreciate you working with us.
  • How far ahead can we reserve a date for our party?
    Our calendar is open for party reservation up to 5 months ahead.
  • How much is the deposit to reserve our birthday party date?
    The non-refundable retainer is $100 for the Weekday magic, $150 for the DIY & Celebration Plus package, and $350 for the deluxe package. This does go towards your total rental amount.
  • Will the playroom be open to the public during my party?
    No. Your party will be completely private and you will have the use of our entire facility, dining area, and play area for the whole duration of your party (with the exception of the back warehouse). ​
  • What time should we arrive for our event?
    If you have items to set up, we allow 30 minutes prior to your event start time. Our party host and assistant can help set up the last bits of detail you need. ​ If you do not have other things to set up, we still ask that you arrive at least 15 minutes prior to your guests’ arrival so we can work you through the itinerary, set expectations for you and your guests to ensure a smooth check-in process. ​
  • Is there a maximum amount of children that can attend?
    Our maximum capacity for the play area for parties is 15 kids and up to 2 adults per child ratio. Our max capacity combined, adults & children, is 40 guests
  • What does the party itinerary looks like?
    For the first 15 minutes of your party, one of our staffs will be up front to welcome your guests and familiarize them with our rules and policies as they check in. Then we will guide the kids into the Play Area to start their play. They will play for an estimated 45, then they will all kids to the dining area to eat. After washing hands & mouth of food, the kids can continue to play in the play area for another 30 minutes. The last 15-20 minutes the play area will close to begin singing happy birthday & enjoy cake. See below for an itinerary example: 1PM - 3PM PARTY 1:00 - 1:15pm Guest Arrival; Check-In & Policy Review 1:15 - 1:50pm Fun in the Play Area/Activities 1:50 - 2:20pm Kids Gather to Eat 2:20 - 2:45 pm After Cleanup, kids are allowed to go back & play in the Play Area 2:45 - 3:00 pm Sing Happy Birthday, Eat Cake, Open Gifts *Play Area Officially Closes* 3:00 - 3:10pm Event Concludes, Farewell to Guests
  • I would like more than 2 hours for a party; can I book additional time?
    Yes. When reserving your birthday party package, you can book an additional 30 minutes for $60 or 1 hour for $110. We highly recommend reserving this additional time at the time of booking, because extra time cannot be guaranteed at the last minutes (day of, 1 week before, etc.) due to other scheduled events.
  • What are the acceptable forms of payment?
    When booking online or over the phone, all major credit cards are acceptable to pay the nonrefundable retainer fee EXCEPT cash app and prepaid cards due to the card being used during booking will be saved & retained through our processing system only for any damaged, lost, or stolen items occurred during the rental time. Final payments are due one week before the rental. If remaining balance is$250 or less, then an invoice will be emailed to you. If more than $250, the remaining balance must be paid by cash, Zelle, or money order. Money order has to be received 10 days before event date. Zelle payments can be sent to totsplayworld@gmail.com. Please be sure to include the name used during booking.
  • What area do you deliver to and are there fees?
    We currently service the following counties and cities in Tennessee and Mississippi: Tennessee: Shelby County - Arlington, Bartlett, Collierville, Eads, Germantown, Lakeland, Memphis, & Millington Fayette County - Oakland, Rossville, & Somerville ​ Mississippi: Desoto County - Horn Lake, Nesbit, Olive Branch, & Southaven All packages will need to include an add on with delivery fee starting at $25 based on rental location, starting from our building location of 3904 S Perkins Cutoff Road, Memphis, TN 38118. The delivery mileage rates: 0 - 10 miles - $25 delivery fee 11 - 19 miles - $35 delivery fee 20 - 29 miles - $50 delivery fee 30-35 miles - $60 delivery fee 36-40 miles - $75 delivery fee If more than 40+ miles, mileage fee will be determined. Please call ahead to confirm delivery area & pricing before booking.
  • What's the longest or shortest time I can keep the rental equipment?
    All soft play packages, bounce houses, and games are a 1-day rental only. All prices include up to 4 hours of rental time. There are additional fees for any additional time. The price is still the same if needing rental less than the 4 hours. If needing rental for less than the 4 hours given, please be sure to let us know in the booking form. If it's an outdoor event, we will have to pick up 30 mins before scheduled sunset time.
  • What if it rains on the day of my event?
    Should it rain on the day of your event, we have to think of the safety of our little tots and our rental equipment. Our rental equipment can become hazardous in wet conditions, so Tots Play World will work with you on a solution suitable for all parties. We HIGHLY RECOMMEND to have indoor backup location when booking. If we are absolutely unable to move indoors, we will issue a credit & allow you to reschedule your rental within 6 months. If absolutely unable to move indoors, a 10% cancellation fee will incur (nonrefundable deposit + cancellation fee), then the remaining will be refunded.
  • What are the rental site requirements?
    We can set up our rental indoors or outdoors. If outdoors, we require it to be a flat surface that's free of debris and such things. If the outdoor area is muddy and/or full of animal feces, we will not set up. If we show up and the area is not suitable for set up, we will keep 50% of the rental cost of the booking (plus the non-refundable deposit). In warmer weather, we HIGHLY RECOMMEND having the setup area in a shaded area or to rent out canopy tent as the soft play vinyl becomes hot in temperatures higher than 72 degrees.
  • How often and with what do you clean your equipment?
    Tots Play World's equipment is cleaned after every booking. As a parent of two little ones, I understand the importance of keeping the tots safe. Originally we were dedicated to not using harsh products during the cleaning process by using Seventh Generation brand. However, due to the recent Covid-19 Pandemic, we started using CDC approved cleaning agents, such as Clorox, Lysol, etc. All rentals will be sprayed and/or wiped down with disinfectant products after set up is complete and before the break down. If you have any concerns about the type of products being used, please be sure to contact us before booking.

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